Coaches Resources

Chain of Communication

⚠️ Critical Protocol Notice: At no time are team coaches permitted to contact Hockey Calgary directly. Both SMHA and Hockey Calgary have provided you with multiple levels of internal communication support for asking questions, resolving conflicts, and seeking operational resources. You must strictly follow the organizational chain of command outlined below.

SMHA has an AGC Communications role across all six age groups (U7, U9, U11, U13, U15, and U18). This role is specifically designed to support our team managers and coaches in each division and to bring operational consistency to our team leadership groups regarding SMHA internal policies and Hockey Calgary regulations.

This role is for SMHA managers and coaches to utilize first and foremost when questions on “how-to” or “what should I do” arise. In the absence of an immediate answer, the AGC Communications coordinator will formally inquire with SMHA Operations on your behalf.

Team leadership is welcome to contact SMHA Operations in tandem with their Age Group Coordinator (AGC) Communications representative. Operations’ role is to oversee the AGC Communications network to ensure absolute policy and operational consistency is maintained across all division groups.

Core Responsibilities & Support Provided:
  • Training Support: Operations hosts age group-specific manager and coach training meetings to ensure unified standards within SMHA.
  • Governing Liaison: Operations acts as the official intermediary between SMHA and Hockey Calgary when escalating inquiries or seeking clarifications for the broader SMHA membership.
  • Team App Management: Operations sets up individual team foundations within Team App, including rostering players for team placement announcements, and adding non-player officials (Managers, Head Coaches, and Assistant Coaches). Once established, Operations grants the Team Manager full administrator control to populate and maintain the portal (entering games, practices, and events). Please note: Players and parents hold full responsibility for maintaining their private personal accounts; SMHA Operations will not edit or manage these personal profiles.
  • Ice Scheduling & Software Access: Operations provides team administrators with access and training for the One-Click-Ice (OCI) scheduling platform. From time to time, Operations may also push or upload localized practice and game schedules directly into Team App for the team.

While team staff are free to contact SMHA Operations at any time, it is highly preferred that you contact your assigned AGC Communications representative first to help maintain smooth and consistent communication across the association.


The League Chair is an official Hockey Calgary volunteer role. It is the explicit duty of the League Chair to supervise and direct the conduct of all teams, managers, coaches, players, and spectators coming under his or her jurisdiction. They hold full authority to rule on any team, team official, or spectator who contravenes or breaks any rules and regulations established by Hockey Calgary.

Core Responsibilities & Support Provided:

  • Targeted Alignment: The League Chair assists all teams within a very specific age group and tier (e.g., all teams within U11 Tier 4).
  • Direct Communication: Team Managers and Head Coaches have direct communication privileges with their appointed League Chair for league-specific operations.
  • Rules & Disciplinary Authority: The League Chair has the final word on game-play rules, including official notifications and tracking for mandatory suspensions that must be served.
  • Information Channel: The League Chair is responsible for disseminating all time-sensitive Hockey Calgary information as it specifically pertains to your designated age group and tier.

The Governor is an official Hockey Calgary volunteer role responsible for high-level oversight. It is the explicit duty of the Governor to supervise and direct the individual League Chairs coming under his or her jurisdiction. They hold full authority to rule on any team, team official, or spectator who contravenes or breaks any rules and regulations established by Hockey Calgary.

Core Responsibilities & Support Provided:
  • Broad Scale Oversight: Governors oversee an entire age group of League Chairs (e.g., the entire U11 division across all tiers).
  • Direct League Reporting: Governors report directly to Hockey Calgary management on behalf of their assigned age group division.
  • Communication Protocol: While Governors have the authority to engage in direct contact with individual teams, team leadership is requested to communicate with their appointed League Chair first before attempting to escalate a matter to the Governor.

Useful Tools

  • Head Coach access
  • All Head coaches will receive a login and password from the VP 1
  • Contact SMHA’s Director

Head Coach’s Guide to Discipline & Conduct

This is a practical resource designed specifically for Head Coaches. It outlines your role as the primary leader of the team and provides a clear framework for managing team-level issues. For a more comprehensive overview of SMHA’s Misconduct and Discipline, please visit that tab on our website.

  • Proactive Management: Best practices for setting team expectations and the 24-hour rule.

  • Chain of Command: Guidance on when to involve Age Group Coordinators or the VP of Hockey.

  • Documentation: How to effectively record incidents and resolutions to protect yourself and the Association.

  • Support: Clear steps on how to access the Discipline Committee when formal intervention is required.

Access the Head Coach’s Guide (coming soon)

Access the Coach Minor Incident Report (CMIR) (coming soon)

Link to the Hockey Canada Registry of clinics – Be sure Hockey Alberta Clinics are showing via the sort tab at the top

LINK

Useful Links

Mandatory Completions

If you do not have a Spordle account, please follow this link to create an account:

NOTE: If you have played hockey yourself, you already have an existing Hockey ID, which will automatically link to your Spordle account once your profile is verified.

Shift Forward – Coach: New Mandatory Training for Team Officials

As of April 15th, Hockey Canada and Hockey Alberta have officially transitioned to The Shift Forward: Evolving Hockey Culture. This program replaces the former Respect in Sport – Activity Leader certification for all coaches, trainers, and team staff.

In an effort to support a successful transition to The Shift Forward, Hockey Canada & Hockey Alberta continue to recognize existing Respect in Sport Certification for the duration of each individual’s expiry.

⚠️ IMPORTANT: ACT NOW

Please complete this program immediately. If you do not have a valid Activity Leader. Do not wait until the season begins. Completing this now ensures your eligibility is verified early and helps avoid delays in recruitment and team placement.

Note: This requirement is exempt from the standard Hockey Alberta deadlines and must be fulfilled before admission on the ice with the team. Coaches without valid certification cannot be added to rosters or participate in any team activities.


Transition Rules

  • Existing Certifications: If you have a valid Respect in Sport – Activity Leader certificate, Hockey Alberta will recognize it until its current expiry date.
  • New & Expired Coaches: If you are a new coach or your previous certification has expired, you must complete the Shift Forward – Coach program before you can be rostered.
  • Cross-Sport Note: If you have a Respect in Sport – Activity Leader certificate from another sport (e.g., soccer or baseball), it will NOT be honoured; you must take the hockey-specific Shift Forward – Coach course.

Program Overview

The Shift Forward – Coach program is a modernized, role-specific training module designed to support a positive hockey culture.

  • Who Needs It: All bench staff (Head Coaches and Assistant Coaches).
  • Duration: Approximately 90 minutes to 2 hours.
  • Cost: Coaches are responsible for the program fee. SMHA does not reimburse for this course.
  • Validity: Valid for 4 seasons.

How to Register & Complete

This program is accessed through the Hockey Canada Learning Lab via your Spordle account.

  1. Log in to Spordle: Access your Spordle/HCR account.
  2. Locate Clinics: Use the registration portal to locate the course “The Shift Forward – Coach”.
  3. Link Your Profile: Ensure the certificate is linked to your Coach/Official profile (this is separate from your Parent profile).
  4. Proof of Completion: Once finished, please email a copy of your certificate to operations@springbankhockey.com.

CRITICAL: The Shift Forward – Parent course cannot be used to fulfill this requirement. Coaches must complete the version specifically labelled for Coaches.

Failure to Comply

Per Hockey Alberta regulations, any team official without a valid certification:

  • Will not be permitted to be rostered to a team.
  • Will not be allowed on the bench or the ice for games or practices.
  • Will not be eligible for recruitment in the Elite Stream or Community coaching positions.

Safety Training Requirement

SMHA requires all coaching staff to complete the Hockey Canada Safety Program.

  • Hockey Alberta Regulation: Hockey Alberta mandates that at least one person with valid Safety training must be in attendance at all sanctioned team events.
  • SMHA Internal Policy: To ensure proper coverage during absences and fully meet provincial standards, SMHA policy requires all registered coaching staff to complete this course.
  • Validity & Expiry: This training is valid for three seasons from the date of completion and expires on September 1st of the final year. Once expired, you must either re-take the online course or apply for Level 2 status (if you possess the appropriate professional qualifications).

Police Record Check & Vulnerable Sector Check (VSC)

Required for All Coaches

All rostered coaches and team officials must submit a cleared background check before taking part in any team or on-ice activities.

⚠️ IMPORTANT NOTE:

No third-party background checks will be accepted. SMHA strictly accepts only official clearances processed directly through Calgary Police Services (CPS) or the RCMP Vulnerable Sector Check network.

SMHA Code of Conduct

Accountability and Leadership

As leaders in our association, all coaches are expected to set a positive example and maintain a respectful, safe environment both on and off the ice.

Coach Responsibilities Include:

  • Upholding the entire SMHA Code of Conduct throughout the season.
  • Ensuring all players have read, reviewed, and fully understand their code of conduct.
  • Actively asking all parents and guardians to follow and respect the code at all team events.

Hockey Alberta Coaching Certification Levels

⚠️ MANDATORY DEADLINE: Per Hockey Alberta regulations, all specific level clinic qualifications listed below must be fully completed by November 15th of the current season. Teams with non-compliant staff face roster freezes and program ineligibility.

Level 1 Certification (U7 & U9 Divisions)

Course Structure: A two-part course consisting of an online component followed by an in-person clinic.

The Hockey Alberta Mandate:

  • A minimum of one certified Coach Level 1 is required for every 10 players registered on the team roster.

💡 SMHA Advice for Teams: To easily account for unexpected absences, we strongly advise teams to establish either Two Head Coaches (Co-Head Coaches) or ensure that at least one Assistant Coach has also fully completed this course.

Level 2 Certification (U11 through U18 Divisions)

Course Structure: A two-part course consisting of an online component followed by an in-person clinic.

  • No Prerequisites: Level 1 is NOT a prerequisite to take Level 2. You can jump directly into Level 2 training if you are assigned to older age brackets.
  • Checking Clinic Requirement: A separate Checking Skills certification is mandatory for all Level 2 coaches. This is also a two-part course featuring an online block and an in-person clinic.

As per Hockey Alberta, all Local Minor Hockey Associations and Club Teams must ensure that by November 15th, all Teams meet the requirements outlined by Hockey Alberta, with the exception of Shift Forward (formerly Activity Leader) and Vulnerable Sector Check, which are required immediately. Any Team that does not meet the requirements outlined within the Hockey Alberta Regulations is not eligible and is not able to participate in sanctioned games.

Once the certification deadline passes, any team that does not meet the required certifications for their Team Officials will be notified that they are ineligible to participate until they have obtained the proper certifications.

Coaches are required to ensure they have the required certifications. Please visit the Hockey Alberta website for more information.

Application process Opens annually on June 15th

Volunteer Involvement

Applicants are strongly encouraged to volunteer at PPP and Pathways. This provides the selection committee an opportunity to get to know you and observe your coaching style in action prior to final selections.

Application Overview

To be considered for a coaching staff position (Head Coach or Assistant Coach) or a Team Manager role, all volunteers must complete this registration application.

The Springbank Minor Hockey Association (SMHA) committee has established specific guidelines and practices to ensure a fair, complete, and transparent evaluation and selection process.

Mandatory Requirements

The Vice Presidents & President will only review applications from candidates who meet all of the following:

  • Completed Application: Submission of this registration form.

  • Certifications: All required coaching certifications must be up to date. Visit the Coaching Requirements tab for more information

  • Police Check: A current, valid police check must be submitted. Visit the Background Check info tab for more information

Strict Compliance Policy: Failure to meet any requirements or submit documentation (including the police check) by the designated deadline will result in immediate removal from your position without exception.

Staff Selection Process

As part of our commitment to quality instruction and leadership, previous coach/manager reviews and season evaluations are taken into consideration during the selection process for all positions. 

Important:

All volunteers—including Head Coaches, Assistant Coaches, and Managers—must be officially approved by the VP overseeing the specific age group before they are rostered.

The Head Coach must submit their request list of Assistant Coaches and Manager(s) for approval before officially appointing any individual to a position.

  • Head Coach Selection: Selection is conducted by the Lead Age Group Coordinator, with support from the Age Group Board Liaison and then approval from the VP overseeing that specific age group.

  • Assistant Coach Selection: Selection is primarily handled by the Head Coach using the vetted and approved applicant list. This list is then given to the  Lead Age Group Coordinator who gains approval from the VP overseeing that specific age group

  • Manager Selection: Selection is primarily handled by the Head Coach, often with support from the Age Group Communications Coordinator and SMHA Operations. Managers must be approved by the VP overseeing that specific age group

To maintain safety and certification standards, no volunteer may be appointed unless they appear on the approved applicant list.

  • New Volunteers: If a volunteer “puts their hand up” but is not on the vetted list, they MUST immediately go through the formal application process.

  • No Exceptions: Approval will only be granted once the application is processed and the volunteer is cleared by SMHA Operations.

Support

Have questions regarding your application or the requirements?

Email: operations@springbankhockey.com

Policy Overview

Springbank Minor Hockey Association (SMHA) provides reimbursement for course costs that align with the current Hockey Alberta Coach Requirements Grid.

  • Current Season Only: Reimbursement is only available for courses completed in the current season. Retroactive reimbursements for previous seasons will not be granted.

  • Required vs. Elective: SMHA only reimburses courses deemed “Required” by Hockey Alberta for your specific role. While we highly encourage Assistant Coaches to obtain training that mirrors the Head Coach requirements, any training taken electively (not required by the grid) will not be reimbursed, except for the specific instances listed below.

Reimbursement Exceptions

  • U7 & U9 Teams: Due to ratio mandates (1 coach with Safety and Coach Level 1 for every 10 players), SMHA will reimburse up to two coaches per team for Coach 1 and Safety.

  • Safety Certification: SMHA internal policy requires all coaching staff to have Safety training to ensure a certified individual is present at all sanctioned team events (as required by Hockey Alberta) and to cover potential absences. Therefore, this course is eligible for reimbursement for all staff.

What is Not Covered

  • Shift Forward (formerly Respect in Sport Activity Leader): This is a mandatory prerequisite for ice/bench access and must be renewed every 4 seasons (typically expiring May 1st of the fourth year). This course is not reimbursed by SMHA.

  • Police Checks: SMHA provides specific “no-cost” channels for background checks. Because of these free options, SMHA will not reimburse background check fees for coaches who pay for them independently.

    • No Third-Party Checks: SMHA does not accept third-party background checks. All checks must be completed through the appropriate official channels using:

      • A Calgary Police Service (CPS) access code (for Calgary residents).

      • A Letter of Volunteer for the RCMP (for those living in RCMP jurisdictions).

  • Late Submissions: Any requests received after the seasonal deadline will not be honoured.

How to Get Reimbursed

To streamline the process, SMHA Operations and the Treasurer vet all requests through a specific seasonal window.

  1. Wait for the “All Call”: Do NOT reach out for reimbursement until you receive the official “All Call” email from SMHA Operations. This typically occurs shortly after the November 15th Hockey Alberta deadline.

  2. Use the Live Link: Coaches in the current season’s database will receive an email containing a link to the official reimbursement form.

  3. Submit by Deadline: You must complete the form and submit your expenses before the specified deadline.

  4. Payment: Payouts are processed and sent via the Plooto e-transfer platform.

SMHA reserves the right to deny any application that does not meet the current season’s requirements.

Police Background Checks

Overview & Deadline: September 30th

All Coaches, Assistant Coaches, and Team Managers must have a valid Vulnerable Sector Police Check (VSC) on file with SMHA.

The “Full Season” Rule:

While background checks are valid for three (3) years, SMHA enforces a “Full Season” requirement to ensure continuous coverage:

  • If your police check is set to expire at any point between September 1st and April 30th, it is considered expired for the upcoming season.
  • You must renew your VSC before the season starts if your current expiry falls within these dates.

Recording:

  • In accordance with the Privacy Act, SMHA does not retain copies of your document.
  • We only record the issue and expiry dates in our secure database.
  • You can view your status at any time via your Spordle (HCR 3.0) account.

Application:
This process begins with your application. All volunteers must have a completed SMHA Coach/Manager application on file for the current season before we can verify or initiate a background check.

Disclosure & Review Process

Vulnerable Sector Checks are performed in tandem with a standard Criminal Background Check.

  • Priority: A negative (clear) VSC is the primary requirement for all volunteers.
  • Findings & Reviews: If a criminal background check returns a finding that applies to the vulnerable sector in which the applicant is coaching, SMHA Operations will report these findings to the SMHA Vice President and President for an immediate eligibility review.

Fingerprinting & Secondary Interviews
Occasionally, the RCMP or CPS may require an applicant to provide fingerprints or attend a secondary interview.

  • No Cause for Alarm: SMHA does not deem these requests as a “flag.”
  • Reasoning: These requests are often triggered because an applicant’s name or birthdate matches another individual in the national database. It is a routine step to confirm identity.

Key Deadlines

  • April/May (Priority Window): SMHA Operations sends renewal notices to volunteers with expiring checks. We strongly encourage renewing during this time to avoid the September backlog.
  • September 30: All background checks must be submitted or already in progress.
  • November 15: Final deadline for all outstanding checks (including fingerprinting delays).
  • Consequence: Volunteers who do not meet the November 15 deadline, or have not been in active communication with SMHA Operations regarding their delays, will be removed from the team without exception.

Application Process

Please do NOT begin a police check on your own. SMHA Operations must verify your volunteer status and provide the correct instructions and no-cost access codes.

Step 1: Wait for SMHA Operations

SMHA will contact you with:

  • Calgary Residents (CPS): A private, no-charge voucher link for the online processing
  • Rocky View/Cochrane/Redwood Meadows (RCMP/TTNPS): A formal Letter of Volunteer and must report in person.

2. Submit Your Application

Follow the instructions sent by SMHA based on your jurisdiction:

Cochrane Police Services (Rocky View County)

  • A volunteer letter is required from SMHA Operations.
  • Bring your letter to the Cochrane detachment.
  • Follow the “How to RCMP” instructions.

Calgary Police Services(Calgary)

  • No letter required.
  • SMHA will send you a private, no-charge CPS link.
  • Complete the online application.
  • Follow SMHA’s “How to CPS” guide.

Tsuut’ina Nation Police Services (Redwood Meadows)

  • A volunteer letter from SMHA Operations is required.
  • Contact TTNPS to confirm whether you need an appointment to attend in person

3. Submit Your Background finds

  • Submit your background findings to SMHA Operations via a downloaded PDF (CPS) or a clear photo of the letter (RCMP)
  • Your Background check will be recorded in your Spordle, under the Background checks (VSC) section, as the date the background check was completed and when it will expire.
  • SMHA does not keep any of these physical reports on file.

Important Policies

  • Accepted Providers: Only checks through CPS, TTNPS, or RCMP are accepted. Third-party checks are not permitted.

  • Costs: Police Checks are free through SMHA channels. Fingerprinting fees (if required) are not covered or reimbursed.
  • Your Responsibility: You must send in your background findings to SMHA Operations, and as per the “Full Season” rule, recorded expiries that fall mid-season do not qualify. You must be cleared for the duration of the hockey year.

Approval & Eligibility

To be officially rostered and cleared to volunteer, all applicants must pass a final review by the Vice President(s) and SMHA President. Approval is strictly dependent on:

  • Certification: Completion of all mandatory coaching certifications for your specific age group.
  • Documentation: A valid Vulnerable Sector Police Check on file (not in “expired” status for the current season).
  • Communication: Active compliance with all SMHA Operations deadlines and requests.

Final Note: Eligibility is not guaranteed by application alone. Failure to meet the requirements above will result in removal from the volunteer pool and possible disciplinary action.